Shipping policy
Processing Time
Orders are processed within 2–5 business days after payment confirmation. You’ll receive a tracking number once your order has shipped.
Shipping Times
Estimated delivery times vary based on location:
- United States: 7–15 business days
- Canada: 10–20 business days
- Europe: 10–25 business days
- Australia & New Zealand: 10–25 business days
- Other Regions: 15–30 business days
Please note that delivery times are estimates and may be affected by customs delays or unforeseen circumstances.
Tracking & Updates
All orders come with tracking, which you’ll receive via email once your order has shipped. If tracking details aren’t available yet, don’t worry—some carriers take time to update their systems.
Shipping Costs
Shipping fees are calculated at checkout and may vary based on your location and order size. Occasionally, we run free shipping promotions—be sure to check our latest offers!
Customs & Import Fees
Orders may be subject to customs fees or import duties depending on your country’s regulations. These are the responsibility of the customer. We recommend checking with your local customs office for details.
Lost, Stolen, or Delayed Packages
If your package is delayed beyond the estimated time frame, please contact us at notyourvalkyrieravenveil@gmail.com, and we’ll assist in tracking your order. We are not responsible for lost or stolen packages after delivery but will help you file a claim if needed.
Incorrect Address Policy
Please double-check your shipping address before placing your order! If an address error occurs, contact us immediately at notyourvalkyrieravenveil@gmail.com, , and we’ll do our best to correct it. Orders shipped to an incorrect address due to customer input may not be eligible for refunds.